Meet and Greet at St Pancras International
Whether you're leaving London or arriving from Paris, a KeyLink greeter looks after you and your luggage at St Pancras International.
- Meeting point: Pancras Road main entrance, by the wooden doors
- Met at your seat when you arrive
- Fast Track included
Leaving from St Pancras
Where to meet your greeter
Your greeter meets you at the main entrance on Pancras Road, by the wooden doors.
Fast Track and help with your luggage
Fast Track is included in the service. Your greeter helps with your luggage from the moment you meet.
To the train and to your seat
Where needed, your greeter takes you to the train and to your seat, within the applicable access limits.
Arriving at St Pancras
Met at your seat
When your Eurostar arrives, your greeter meets you at your seat on the train.
Help with your luggage
Your greeter helps with your luggage as you leave the train and the station.
Luggage and porter assistance
| Your party | What KeyLink provides |
|---|---|
| Up to 2 people and 4 bags | Standard service, with help with your luggage |
| 5 to 10 bags | Porter assistance is available. |
Prices are shown in the app when you book.
If your Eurostar is delayed
KeyLink tracks your train in real time. If it's late, our team adjusts to the actual arrival time.
There's no extra charge just because your Eurostar is delayed.
Your greeter's details, the day before
You'll receive your greeter's contact details the day before you travel, once they've been assigned.
Lounge on request
Lounge access can be requested. It's subject to availability and never guaranteed.
Travelling on to Paris, door to door
St Pancras can also be one step of a complete journey. KeyLink arranges London to Paris door to door, in either direction, in a single booking:
- chauffeur in London;
- greeter at St Pancras;
- Eurostar;
- greeter at Gare du Nord;
- chauffeur in Paris.
Arriving at Gare du Nord? → meet and greet at Gare du Nord
Where KeyLink operates in London
St Pancras International is the London location covered in this version of the KeyLink website and in the validated London–Paris journey.
FAQ
Where do I meet my greeter at St Pancras?
At the main entrance on Pancras Road, by the wooden doors.
Where will my greeter meet me when I arrive at St Pancras?
At your seat on the train.
Is Fast Track included?
Yes, it's included in the service.
Will my greeter take me to my seat?
Yes, where needed, your greeter takes you to the train and to your seat.
Will my greeter help with my luggage?
Yes, on departure and on arrival.
How much luggage is covered?
The standard service covers up to 2 people and 4 bags. For 5 to 10 bags, porter assistance is available.
What if my Eurostar is late?
We track your train in real time and our team adjusts to the actual arrival time. There's no extra charge just because the train is late.
When will I get my greeter's details?
The day before you travel, once your greeter has been assigned.
Can I use the lounge?
Lounge access can be requested. It's subject to availability and never guaranteed.
Can you arrange the whole trip to Paris?
Yes. London to Paris door to door, in either direction, in a single booking.
Plan your time at St Pancras.
Book meet and greet for your Eurostar departure or arrival in the app, or arrange the whole trip to Paris.